Terms and Conditions

You are asked to read the following terms and conditions prior to finalising your payment arrangements. Receipt of payment will imply acceptance.

Fees

  1. Fees charged will be as advertised on our website or publicity materials. They will operate at point of formal registration.
  2. Prices will indicate the inclusion or exclusion of VAT.
  3. Discounts will be as advertised or by agreement. Any exceptions will be by arrangement.

Invoicing

  1. Invoices will be raised at point of booking and regarded as a receipt.
  2. Statements will not be issued.

Non Refundable Deposits

  1. Non refundable deposits will be advertised in the marketing materials.
  2. £50 non refundable deposit for short courses.
  3. Refunds due will be paid less the relevant deposit.

Confirmation of Bookings

  1. A booking will be considered as firm on receipt of the non refundable deposit and the relevant registration form or similar notification.
  2. From this point, all payment, cancellation terms and conditions relevant to the registered programme will apply.

Payment

  1. Payment Terms will be included with the invoice.
  2. Payment can be made by BACs, Credit Card, Cheques or Standing Orders.
  3. Part payments can be made by post-dated cheques and Standing Orders as per agreement.
  4. An extension to the agreed payment period, or payment amounts will incur a £50 fee.

Postponements

  1. Where the programme is scheduled regularly, ie NLP Practitioner, and there is similar provision at a date within a 12 month period, then the participant can transfer to this provision free of charge. Any later deferment may result in re-registering for the full programme, at a rate to be negotiated at that time.
  2. Self Build Modules can be postponed free of charge if notification is given 4 weeks in advance. A £30 administration fee will be charged if notification of postponement lands within 14 days of the event.
  3. Where the programme is a one off, or where there is no repetition within 12 months, postponements cannot be entertained.

Cancellations

  1. For events of 6 days or less, bookings cancelled 4 weeks before the event will realise a full refund, less the non refundable deposit Events cancelled less than 2 weeks before the event are required to be paid in full.
  2. For longer certification programmes, a cancellation within 6 weeks to the start of the programme will incur a cancellation fee of 20% of the course fee, in addition to the non returnable deposit.
  3. Total withdrawal mid-programme due to circumstances outwith the School’s responsibility or control will forfeit refund. Outstanding fees become due immediately.

Non Payment

  1. We strive to maintain good relationships with our customers. In the instance of non payment we will seek to reach an amicable outcome.
  2. For persistent non payment, we will resort to legal measures.
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